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Return Policy


It is important to us that you are satisfied with your purchase. If there is a problem of some kind you will find us sympathetic.   But please understand that all claims must be lodged WITHIN 48 HOURS of receipt of goods via e-mail or fax.   We will arrange for replacement goods and notify you via email.  Goods can only be returned with our written authorisation.   Please contact us straight away for any concerns you may have.

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Phone Domestic: 1800 061 801 (accepts calls from landline only) or 03 9706 6529
Phone International: + 61 3 9706 6529
For Damaged goods: Please advise us immediately upon receipt via email, phone or fax.

Product Descriptions:

Aware Environmental attempts to be as accurate as possible. However, Aware Environmental does not warrant that product descriptions or other content of any Aware Environmental Service is accurate, complete, reliable, current, or error-free. If a product offered by Aware Environmental itself is not as described, your sole remedy is to return it in unused condition.